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Radical Redesign

Building a sustainable system

In recent years, primary care physician sustainability has been a central component of Kaiser Permanente’s Health Innovation efforts. As the healthcare industry continues to evolve, it has become increasingly evident that achieving true primary care sustainability will require an approach that re-engineers the entire delivery system. To do this, we’ve asked ourselves, “What would it look like if we could redesign the way we deliver care from the ground up?”


“To innovate in healthcare, sometimes you have to change the game entirely.” Dr. Paul Vollucci

Why is there a need to redesign the healthcare system?

Increasing patient expectations around personalization and on-demand care


The healthcare system is complex and difficult to navigate


Physicians feel overwhelmed, frustrated, and dissatisfied by their current work environment, particularly in Primary Care


Healthcare is reactive, but it should be proactive